Employee Engagement: A Roadmap For Creating Profits, Optimizing Performance, And Increasing Loyalty(ISBN=9780470388150) 下载 115盘 pdf snb 夸克云 tct kindle azw3

　　"If you think you know everything it takes to attain

associate/employee engagement, put yourself to the test. This book

provides a holistic approach to engagement that will create the

competitive edge required to succeed in this economy."-- Sharon S.

Bilgischer, senior manager, logistics global talent, curriculum and

documentation, Wal-Mart Stores, Inc.

There is clear and mounting evidence that employee engagement

keenly correlates to individual, group, and corporate performance

in areas such as retention, productivity, customer service, and

loyalty. This timely treatment provides a comprehensive framework,

language, and process that genuinely connects ?People? strategy

with ?Business? strategy. It offers a research-based blueprint for

looking at employee engagement with the same regularity and

importance as any other aspect of the organization.

Foreword.

Preface.

Acknowledgments.

Introduction.

Section One: Engagement Foundations.

1. The Case for Employee Engagement: Connections Versus

Transactions.

2. It’s Not Just the Manager, Stupid!

3. Measure Twice, Cut Once.

4. Thanks for the Gift.

5. It Boils Down to Two Things.

Section Two: Engagement Applications.

6. They Lost the Game on Turnovers.

7. Bring Them On.

8. Engaging Leaders, Engaging Cultures.

9. How Much Can You Bench?

10. What Is Your MPV?

11. Eye of the Customer.

12. Reaping the Rewards.

Notes.

Index.

About the Author.

　　Brad Federman is the president of Performancepoint, LLC., a

leading performance improvement company. Formerly he was executive

vice president of Novations, a management training and consulting

firm that focused on leadership, development, selection, and

retention issues for Fortune 1000 companies. To learn more about

Employee Egagement go to www.engagementleader.com.

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